The approximate response time for high priority tasks is 60 minutes or less.
For example, elevator, roof leaks, animal welfare and/or research.
Lead time is the average number of days from task creation to the start of work. The timeframes below show when 80% of medium- and low-priority tasks begin. More complex work may require additional time due to materials, coordination, or regulatory requirements.
Estimated Lead Times
| Facilities Shop | Example Task | Lead Time A, B |
|---|---|---|
| Mechanical | Too Hot or Too Cold | up to 19 days |
| Electrical Maintenance | Outlets Not Working | up to 23 days |
| Steam | No Hot Water/Boiler Issues | up to 10 days |
| Pest Control | Spray for Ants | up to 10 days |
| Plumbing | Minor Leaks or Plumbing Fixtures (faucet, shower head, etc.) | up to 8 days |
| Roofing | Roof Repairs, Cleaning Gutters, Removing Debris | up to 25 days |
| Paint | Repaint Room, Touch-Up | up to 16 days |
| Glass | Broken Window | up to 2 days |
| Locks | Replacing Locks, Rekeying, Broken Door Hardware | up to 13 days |
| Keys | Ordering Key Copies | up to 16 days |
| Flooring | Baseboards, Floor Replacement | up to 38 days |
| Lighting | Relamping and Repairing Ballasts | up to 77 days |
| Routine Carpentry | Ceiling tiles, Fixing Sheetrock Holes, etc. | up to 37 days |